{"article":{"id":202838424,"url":"https://rover.zendesk.com/api/v2/help_center/en-us/articles/202838424.json","html_url":"https://support.rover.com/hc/en-us/articles/202838424-How-do-I-submit-a-background-check","author_id":369957512612,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":-73,"vote_count":477,"upvote_count":202,"downvote_count":275,"section_id":200706324,"created_at":"2014-08-20T05:52:51Z","updated_at":"2026-10-13T14:52:43Z","name":"How do I submit a background check?","title":"How do I submit a background check?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-14T19:43:38Z","user_segment_id":null,"permission_group_id":563346,"content_tag_ids":[],"label_names":["background check","Badge","become a sitter","profile review","checkr status","background check status","sitter approval","sitter review"],"body":"<p><span style=\"font-weight: 400;\">Pet parents want to know that their dog will be safe while in the care of a sitter. That's why all pet sitters and dog walkers who list their services on Rover complete a </span><a href=\"https://www.rover.com/background-checks/\"><span style=\"font-weight: 400;\">background check.</span></a></p>\n<p><span style=\"font-weight: 400;\">First Advantage—a third-party provider—will confirm information such as your citizenship and social security number as well as your driving record and criminal history. </span><strong>Your credit history and score are not included in the background review</strong><span style=\"font-weight: 400;\">.</span></p>\n<p><span style=\"font-weight: 400;\">Before you get started, have the following information ready:</span></p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Current full legal name including middle name</span></li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social security number (if you're a U.S. sitter)</span></li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Two government-issued IDs (if you're a Canadian sitter)</span></li>\n</ul>\n<p><em><strong>Note</strong><span style=\"font-weight: 400;\">: The information you provide for a background check will remain strictly confidential. </span></em></p>\n<p><span style=\"font-weight: 400;\">To begin your general background check, follow this</span><a href=\"https://www.rover.com/account/profile/background-check/\"> <span style=\"font-weight: 400;\">link</span></a><span style=\"font-weight: 400;\"> or select </span><strong>Background Check</strong><span style=\"font-weight: 400;\"> from your profile.</span></p>\n<p> </p>\n<h2 id=\"h_01K2MZPKZ6DR05G6C5W0G36NH4\">Next steps</h2>\n<p><span style=\"font-weight: 400;\">First Advantage will send you an email as soon as the results are available.  </span><span style=\"font-weight: 400;\">If you pass, you’ll earn a Background Check badge for your Rover sitter profile. </span><span style=\"font-weight: 400;\">This badge </span><span style=\"font-weight: 400;\">shows potential clients your commitment to earning their trust. </span><span style=\"font-weight: 400;\">Here's what it looks like:</span></p>\n<p><span style=\"font-weight: 400;\"><img src=\"https://support.rover.com/hc/article_attachments/4489049769364\" alt=\"Screen_Shot_2022-01-19_at_4.12.04_PM.png\" width=\"67\" height=\"62\"></span></p>\n<p><span style=\"font-weight: 400;\">To learn more about First Advantage background checks, email First Advantage customer support at CandidateSupport_Tier1B@fadv.com.</span></p>","user_segment_ids":[]}}